Registration is required to make full use of all our services. Complete the registration form with the requested details and you will receive a confirmation email. Once registered, you can access your account area, view purchases, wishlist, order status, quotes and invoices.

If you are already a customer, you can recover your password from the login page.

Ordering is straightforward:

• Log in to your account.
• Choose the product, its options and add it to the cart.
• Select colour, quantity, print position and the customization technique you prefer.
• If you want the item without print, choose the option without customization.
• The system will generate both the quote and the production file for our graphic department.
• Proceed to checkout and choose your preferred payment method.

Yes. Before production starts you will receive a graphic preview of the product for approval. If there are issues with your file, our graphic department will contact you directly so they can be resolved as quickly as possible.

The proof is sent:

• For all completed and paid orders.
• For bank transfer orders only when requested in the notes and without immediate payment: in that case you can ask for a pre-order proof and the order will remain on hold until payment is confirmed.
• Changes are free up to three proofs. From the fourth proof onward, an additional charge of 10 EUR + VAT applies for each new revision requested.
• By approving the proof, the customer implicitly accepts the conditions above.

For the best print quality, we recommend:

• High-quality open PDF
• Vector artwork in .AI, .CDR, .EPS or another vector format
• Word files or similar only for simple names or text applications

Vector artwork is essential especially for screen printing and for achieving the best result. If your logo or design is supplied in JPG or PNG format, our graphic department will rebuild it.

If the artwork is particularly complex, reconstruction may involve an additional cost. In that case you will be contacted before any extra work is carried out.

For typographic printing, files should be prepared in CMYK rather than RGB to avoid colour differences between screen and print. Please also include bleed for a safe production margin.

Once the order has been placed, it can only be cancelled if it has not yet entered processing or production.

For updates on order status, please use the secure contact form.

We offer several payment methods and, depending on the option chosen, additional transaction fees may apply.

• Credit card or PayPal: this is the fastest option because the order becomes operative immediately after payment and is assigned straight away to our graphic department.
• Bank transfer: bank details are included in the confirmation email.
  BANCO BPM S.P.A.
  IBAN: IT64K0503478450000000014814
  Swift/Bic: BAPPIT21G30
  Beneficiary: Promo SpA
  Please include your order number in the transfer reference. You can send the transfer receipt through the secure contact form or wait for the funds to be credited; once payment is confirmed, the order becomes operative.

Delivery times are shown on each product page and vary from product to product.

Timing is calculated differently for:

• Plain goods: the stated lead time starts from order confirmation acceptance.
• Customized goods: the stated lead time starts from customer approval of the artwork proof.

For orders received after 12:00, counting starts on the next business day. If the order includes items with different lead times, the longest lead time applies. Any delay in proof approval, file submission or payment will postpone delivery.

Yes. During checkout you can enter a shipping address that differs from the billing address, or you can use the secure contact form.

Complaints concerning plain, non-customized goods must be notified in writing through the secure contact form within 5 days of receipt. Claims sent after that deadline cannot be accepted.

Returns are accepted only for defective goods and only after written authorization from Promo SpA.

Complaints concerning customized goods must be notified in writing within 14 days of receipt. The deadline is respected if the return is shipped before the 14-day period expires.

Claims will not be accepted for spelling mistakes or incorrect logos supplied by the customer. Please review the artwork proof carefully: once approved, errors already visible in the approved proof can no longer be contested, even if they originated in our graphic department.