Refund policy

RETURNS, CANCELLATIONS AND REFUNDS

This policy applies to purchases made through the PrimeGadget online stores operated by:

Primegadget S.r.l.
Via Euclide, SNC
71043 Manfredonia (FG), Italy
VAT number and tax code: 04288450713
REA: FG-315882
Email: contatti@primegadget.it
Telephone: +39 0884 543961

1. Right of withdrawal for non-personalised products

Consumers may notify us of their decision to withdraw from a purchase within 14 days of delivery. If an order is delivered in several shipments, this period begins when the last product is delivered.

The request must be sent to contatti@primegadget.it and include the order number, the customer's full name, the products to be returned, the reason for the return when available, and photographs if the product is damaged or non-conforming.

After notifying us of the withdrawal, the customer must send the products within the following 14 days to Primegadget S.r.l., Via Euclide, SNC, 71043 Manfredonia (FG), Italy.

Unless the product is defective, incorrect or non-conforming, the direct return costs are borne by the customer. The customer is responsible only for any loss of value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

2. Personalised products

The right to withdraw because of a change of mind does not apply to products made to the customer's specifications or clearly personalised, where provided by applicable law. This includes, for example, products printed, engraved, embroidered or made using logos, text, colours, artwork or specifications supplied or approved by the customer.

Simply choosing among standard catalogue options does not automatically make a product clearly personalised. The exclusion of the right of withdrawal does not affect the customer's rights when a product is defective, damaged, incorrect or does not match the approved order.

3. Defective, damaged or non-conforming products

The customer should contact contatti@primegadget.it as soon as possible and attach photographs of the product, packaging and shipping label. Following review, we may offer a replacement, reproduction, repair where possible, price reduction, or full or partial refund as required by applicable law. Authorised return costs in these cases are borne by Primegadget S.r.l. The statutory conformity guarantee remains available to EU consumers.

4. Artwork approval

Where artwork approval is required, production starts only after the customer's approval. The customer must check text, names, numbers, indicative colours, dimensions and positioning before approval. Errors already present in artwork approved by the customer are not manufacturing defects unless attributable to PrimeGadget.

5. Refunds

Refunds are made to the original payment method within the time limits set by law. We may withhold a refund until the products are received or proof of shipment is provided. For a valid withdrawal, the standard delivery charge is also refunded; extra costs resulting from a more expensive delivery method are not refunded.

6. Business customers

The consumer right of withdrawal does not normally apply to purchases made for professional or business purposes, unless otherwise provided by contract or mandatory law.